| |
Customer Support
Cray understands that it’s not just the products we make, but the customer we serve, that ensures our success. That’s why we’re dedicated to meeting the needs of those who depend on our products by providing outstanding aftermarket support.
Cray offers a complete set of support choices that are designed to meet your needs. You select the offering that is right for you and your product.
Standard CX1 Hardware Service
- Three years parts and labor warranty
- Five days per week, 9 hours per day (8am to 5pm local time) call support
- Next business day on site response
OS Software Service Options Available for Linux and Microsoft
60 day starter kit includes:
- Five days per week, 9 hours per day (8am to 5pm local time) call support
- Email support
- Three incidents max
CX1 OS Care Support includes:
- Basic - web support, two business day response, 10 incidents
- Standard - five days, 12 hours per day support, web support, 20 incidents
- Premium - Seven days, 24 hours per day support, web support, unlimited incidents
|
|